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Web Site Maintenance Service and Technical support

Summary: What kind of work have we been doing so far? What kind of webiste maintenance, application maintenance and support services do we offer our clients? Read on for more.

The maintenance team is like an extension of the customer company . We try to do away with a client-service provider kind of relationship and make it more personal and close-knit. Our role merges with the customer's goals and his success becomes our personal victory.

Most companies have some sort of web-based solution which often is crucial for its day-to-day functioning . Hence, a dedicated website maintenance team to maintain the application is a given . But, companies cannot be bothered with hiring and maintaining a special in-house team for this purpose. Also, the cost in terms of resources and space becomes limiting. Outsourcing the job to our maintenance team for a fraction of the cost will make better sense.

We undertake all kinds of website maintenance and technical support work. Among the many applications and web sites that we've helped maintain, here are a few examples of the diverse range of support services that we provide.

Application sustenance and online support

One of our customers is an organization that offers e-recruiting applications on the web. We help maintain, test and monitor these e-recruiting web applications. It allows a potential job applicant to take a test on the Internet by logging onto the website with a user id and password.

Although the application has been tested many times and many users have taken the test earlier, it is probable that an applicant can encounter problems while taking the test online. It is imperative that such errors be set right immediately and the candidate is allowed to continue taking the test. Our Customer Care team works during international hours and can be contacted immediately about the problem. They are apprised about this problem and they immediately begin working on fixing the problem. Such bugs are treated as Level 1 problems and fixed right away. While special care is taken not to suspend the running of the application while the problem is being set right.

Enhancements
Our team doesn't just provide application support services They also work together with our customers in understanding their business and look at ways of suggesting improvements in the working of the application or help the web site attract more business. In this particular customer's case, our customer care team looks for novel ways to use the data collected by the web site and thus create more business options for the site.

Upgrades
Most of our customers revise some or all of their web pages over time. To assist our customers in maintaining current information online, we offer several options for website maintenance. They could be in the form of revising, editing or changing existing web pages to keeping websites up to date either through fresh content or a new look and feel. The periodic addition of web pages is a part of web site maintenance too. After all, it's a primary requisite that a web site or application remains fresh and updated every minute that it's online. Regular revision of the website at no additional charges form a part of our support services too.

For some of our customers, we maintain and support interactive applications like bulletin boards and news items that require frequent updates.

Security measures
All our customers like to ensure that their applications are well protected and safe. We pay heed to their concerns by making sure that the necessary security measures are implemented on time.
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